Shipping and Return Policy
Processing time for Gifts and Personalized Items:
- Please allow 5-7 business days for your items to be fulfilled.
- During holiday season, please allow 7-10 business days.
- Please expect items to arrive within 2-5 business days from shipment date.
- Tracking information will be provided via e-mail or text.
- Shipping cost ranges from $5 - $20 depending on the weight of the items.
For Custom Signage:
- Orders will be fulfilled & shipped within 7-10 business days.
What is the return and exchange policy?
Because most of our items are customized, we do not accept returns.
If an item arrives broken, please notify us within 24 hours of receipt and we will replace it at no additional cost.
Please allow up to 7 days processing time for the replacement item to be shipped out to you. If you need the replacement expedited, you will be responsible for expedited shipping.
Due to Covid-19, apparel is not eligible for return or exchange.
- If you have further questions, please e-mail us at firstname.lastname@example.org
How do I track my order?
- You will receive an e-mail confirmation when the item is ready to be shipped.
What material is used for the signs?
- We use both wood or acrylic.
Can I choose my own font?
- We have pre-selected fonts that will work best with custom signage. A proof will be sent to you after purchase for your approval.
Can I choose the height of my signage?
- Sizing is based off of the total width of the name (from left to right). The height will vary depending on the letters and font. If you need exact height, please contact us first.
What if I want to order 2 or more words?
- By choosing a quantity of 1, you will be getting all words within that specific width. For example, if you choose the 36” option, all the words will measure a total of 36” in width. If you do not want that, please order each word individually.
Do the pieces come with hanging hardware?
- They do not. We recommend that you using mounting tape when hanging.
Please see details under the home page tab "custom request."